RESERVATIONS & DEPOSIT
All bookings are made on the understanding that the room is ‘secured’ on a credit or debit card. A non-refundable £25.00 per room deposit will be charged to the card provided when making a booking. This amount will be deducted from your final invoice during check-out; however, it will not be refunded in the event of a cancellation (see cancellation terms below).
Check in is between 4pm and 7pm. Please contact us for earlier or later arrivals and we will do our best to accommodate.
Departing guests are kindly asked to vacate their rooms by 10am. We are happy to store luggage for later collection.
Sorry, we cannot accommodate children. All guests must be aged 18 or over.
PAYMENT & SETTLEMENT OF ACCOUNT
We accept payment by cash and all major credit and debit cards. We are also happy to accept payment by bank transfer.
Balances of accounts should be settled no later than the day of departure.
If you need to cancel a booking then please contact us as soon as possible.
You will not be charged (other than the non-refundable deposit) if you cancel the booking more than 30 days prior to your arrival date.
If you have to cancel or change your reservation within 30 days of your arrival date we will charge 100% of the full cost of your stay to your card. However, we reserve the right to waive this cancellation fee if we are able to re-let the room(s).
Non-arrivals will be charged the full cost of the booking.
We strongly advise taking out travel insurance to cover any unforeseen circumstances.
CANCELLATION BY US
In the unlikely event that we need to cancel your booking, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
Where possible, please provide a mobile contact number in case of emergency.
Under the Immigration (Hotel Records) Order 1972, all hotels, guest houses, bed & breakfasts, etc. must keep a record of the full name and nationality of their guests over 16 years of age. Non UK citizens must also record the number and place of issue of their passport, their nationality and their next destination. To that end, a Guest Registration form must be completed upon arrival.
DAMAGE / BEHAVIOUR
An awkward topic but... any damage in the room caused by misuse (such as smoking or preparation of foods) or carelessness, will be charged to the credit card provided along with any lost rental night/s associated with this. The material cost involved will be decided by a quote from the appropriate repair service or by mutual agreement to return the room to its original standard. Damage to a room can have costs ranging from inconveniencing pre booked guests through to not being able to relet the room for an undetermined time. For the comfort of others, boisterous and rowdy behaviour will not be tolerated and if necessary, disruptive guests will be asked to leave.
We reserve the right to terminate the visit of any guest whose conduct is detrimental to the comfort of others.
We do not accept any liability for any damage, loss or injury to you or any member of your party or any vehicles or possessions.
The house is strictly a no smoking establishment. Should any guest be found to be smoking within the building we will need to charge a £50.00 cleaning fee.
Sorry, we are unable to accommodate pets except assistance dogs.
We have a 'no outdoor shoes policy' and ask that guests remove outdoor shoes in the entrance hall. This is to keep the floors free from mud and stones for the comfort of all guests. Slippers are provided for your comfort and baskets for storing shoes and other items are provided at the entrance.
Hillstone 2 & 3 are both on the ground floor with no stairs. The ensuite for Hillstone 3 is accessible although mobility is required to enter the actual shower cubicle. The guest lounge has 3 access steps. Please contact us to discuss any specific accessibility requirements.
Vouchers are non-refundable, non-transferable and have no cash value.
A minimum 2 night stay applies to gift voucher redemption.
All vouchers have a use by date and reservations are subject to availability.
Please note that our cancellation policy also applies to gift voucher bookings and the voucher will be considered used if a cancellation is made within 30 days of your arrival date. However, we reserve the right to waive this cancellation fee if we are able to re-let the room(s).