We would like to assure you that we are committed to protecting the privacy of all our guests. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.
Information You Voluntarily Provide
Information We Automatically Collect
When you browse the website or make a booking, we may automatically collect information about your visit by using cookies. This information may include your device type, browser, IP address, how you came to the website or how you interacted with the website. This information may be used to monitor or improve website performance but it will not be used to deliver any sort of advertising. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided.
Information We Share with Third Party Providers
We may share your personally identifiable information with service providers including:
Payment processors for secure credit card payment transaction.
Email service providers to send you emails pertaining to your booking. Such providers may send emails of a marketing nature if you have agreed to receive such newsletters.
Legal authorities when we believe in good faith that we are lawfully authorised or required to do so or when necessary to do so to protect the rights and safety of our business from fraudulent, abusive, inappropriate or unlawful use of our services.
In connection with, or during negotiations of sale of Hillstone Lodge or in any other situation where personally identifiable information may be disclosed or transferred as one of the business assets of Hillstone Lodge.
How we protect your information
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the personal information. Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular Malware Scanning. We implement a variety of security measures when a user makes a booking, enters, submits, or accesses their information to maintain the safety of your personal information.
Your personal information is contained behind secured networks and is only accessible by us. In addition, all sensitive/credit card information you supply is encrypted.
Access to Personally Identifiable Information
If your personally identifiable information changes or you wish your information to be removed from our records, you may update or delete it by emailing . We will give you access to your personally identifiable information that we hold within 30 days of a request to access. You may send a request to this email address . We will retain your information for as long as required to deliver your service, agreement or resolve any issues. Please note that we cannot always delete records of all historical data. For example, we are required to retain certain records for financial reporting and compliance reasons.
Third Party Websites